Economical, Ecological and Effective Drinking Water Filtration Solutions
|USA toll free: 1.888.890.8380. International: +1.248.258.5500|
Eco Systems International LLC Policies
All product information is based on data believed to be correct and reliable. It is offered for comparison, but is not to be considered a warranty or guarantee. Eco Systems International LLC (ESI) makes no warranty, expressed or implied, concerning any product and its merchantability. ESI's maximum obligation under its warranty shall be limited to a refund of the purchase price or replacement of a product tested to be defective. ESI shall in no event be responsible for consequential damages of any kind or amount. Determination of suitability of a product is the responsibility of the purchaser.
Conditions of sale
ESI and its affiliates do not share liability with manufacturer(s) for damages caused by defective products or the installation or usage of such products. Purchaser agrees to hold ESI, its officers and affiliates harmless for any damages caused by improper system manufacturing, design, installation or operation.
Acceptance of delivery of any product constitutes purchaser's acceptance of this agreement and subjects purchaser to its contents.
We reserve the right to change these Policies at any time without notice.
You can order our products online using a credit card, by calling toll free 1-888-664-3336 or 1-248-258-5500, by faxing us your order at 1-248-258-6977.
We accept the following credit cards: Visa, Master Card, American Express and Discover. Our checkout section uses the highest encryption allowed by law.
Orders by check
It takes 5-7 business days from the day we receive a check for it to clear through the bank. We also accept Money Orders. Orders paid with money order are processed the same day we receive money order. We do not ship orders COD.
Most items are in stock and are shipped within 1-3 business days. Aquacera whole house systems are shipped in 3-5 business days by ground transport within continental US. Mountain Plumbing instant hot are shipped not earlier than 5 business days after order was placed, and generally take 2-3 weeks or longer depend on the finish and style availability at the warehouse. These products are made in UK and shipped to Mountain Plumbing east coast warehouse.
There may be an additional shipping charges for custom units, heavy items, or when shipped outside continental US.
How we ship
Orders are shipped via Fedex, US Postal Service, UPS or regional carriers, depending on weight and destination. Fedex, USPS and UPS Ground deliveries to residential or business addresses in most cases are sent with NO SIGNATURE REQUIRED - this means that Fedex or UPS will leave package at your door or in convenient location when no one is present at delivery time. If you require a signature, please add a note during checkout process!
You can track status of your order online:
Or through web sites of major carriers:
Shipping to P.O. Boxes
We do not ship to international P.O. Boxes however we do ship to US and Canada P.O. Box. We do not ship to military addresses. We are not responsible for shipment tracking, lost, stolen or damaged merchandise shipped to a P.O. Box.
We do ship to most countries worldwide. We do accept credit cards from most countries and other countries we require international money orders or wire transfer. Please contact us with your country and address information for shipping costs and payment arrangements. We will ship most small orders via U.S. Postal Air Service in order to limit or eliminate border fees. However customer is responsible for ALL SHIPPING CHARGES, including shipping and any additional fees that may occur such as broker fees, duties, government taxes etc. associated with import/export process.
All shipments have been inspected twice and packaged with care to insure safe arrival to our customers however, sometimes packages are damaged in shipment. Please inspect your shipment promptly and report any shipping damage or shortages to us within 5 (five) days of receipt.
Save the original shipping box and packing material as it arrived in case an inspection is necessary by our carrier.
If you wish to return or exchange items, contact our Returns Department by e-mail or phone prior to the return to obtain return authorization and a Return Tracking Number (RTN).
Some products are non-returnable or have a separate return policy / restock fees. See list of non-returnable products.
We will notify you via e-mail of your refund once we have received and processed your returned item. You can expect your refund in the same form of payment originally used usually within seven (7) to fourteen (14) business days of your notification.
Please note: If the return is a result of our error or a manufacturer defect, we will refund shipping costs, however at a preauthorized rate equivalent to ground/surface shipping rates.
Shipping, handling and installation charges are not refundable. Orders that received free shipping will also be subject to a $9.95 fee or the actual shipping charge, whichever is greater, in order to cover the shipping and handling charges.
ESI has created this statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site; www.doultonusa.com
Our sites may contain links to other sites and other sites pointing to us. ESI is not responsible for the privacy practices or the content of such web sites.
CUSTOMER'S INFORMATION WE COLLECT:
In order to process an order, we need to know your name, address, telephone number, e-mail address billing and shipping address. This information allows us to process and ship your order while keeping you up to date of your order status via e-mail. No credit card information is kept in our data.
We may also use the information when necessary to notify you about timely reminder of cartridge replacement, products changes, warranties and other important information regarding a product you purchased from us.
Security for all personally-identifiable information is important to us. We strive to take reasonable technical measures to prevent loss or unintended use of information transmitted to us at the time of collection or storage.
Your personal information is never shared outside the company without your permission. Inside the company, data is stored in password-controlled servers with limited access.
USE OF IP ADDRESSES:
This site gives users the following options for removing their information from our database to not receive future communications or for correcting and updating information previously provided.
ESI and its associated companies makes every possible effort to ensure that the information published on its web sites is up-to-date and accurate, however accepts no legal liability for errors or omissions, and reserves the right to make changes without notice. In other words, you use this web site “as is” and at your own risk.
The graphic images and text contained in this web site are the exclusive property of ESI and its affiliates and, except for personal use, may not be used by any means without the prior written permission.
This web site contains many of the valuable trademarks owned and or used by ESI and its affiliates to distinguish its quality products. These trademarks and related proprietary property are protected from copying and simulation under national and international laws and are not to be reproduced or copied without prior written permission by.